Leave your computers to us. Heck, leave everything to us.

Our team of gurus proactively manages your network and our flexible StressFree IT™ program brings the maximum value to your personalized relationship with TechGen for an affordable flat fee. We are the trusted advisor for all of your IT needs, whether it’s hardware, software, installation, or simple updates. We will create an IT strategy for your small business based on your goals and needs, not ours. Our StressFree IT™ solution will eliminate the worry, minimize the expense, and increase the productivity of your business! Finally, you are always guaranteed to receive the best in class service from our friendly staff and state of the art security of your data from TechGen and its trusted vendors. Contact us today!

OUR VALUE STRESSFREE IT™ UNLIMITED INCLUDES:

• HiTech™ Problem Resolution/Customer Service Performance

Our TechGen staffers are experienced, professional, courteous, and extremely knowledgeable- these however are not the only components that make TechGen great and unique. What makes us UNIQUE are the extras: semi-annual technology overview with recommendations, free software training, and prompt resolution of your problem regardless of the urgency level. What makes us GREAT are: ticket notifications and service updates, quarterly customer experience surveys (yes, we do care!), newsletters with best practices and technology updates in "English", and most importantly our team of gurus.

• Free Time Allotment!

Here at TechGen, we are always looking out for our valued clients. Our StressFree IT™ Unlimited proposals always include a set amount of time allotment for any new installs and set-ups. We even let you accumulate these hours for the whole year, so you can get this end of the year project done!

• Cloud Services Management

Through our trusted vendors we provide Cloud Services to small business clients. As part of our personalized and customized approach, our value package allows you to choose from public and private Cloud Services, which are designed to meet your specific needs. By choosing these services you may be able to reduce your capital expense (i.e. replacing the server, software updates, etc.), and maximize the security of your data. The Cloud Services provide you with the extra mobility functions for you and your staff, so as long as you are connected to Internet- you will have a secure access to your files, data, and network anywhere in the world. Forget about caring your flash drives everywhere and worry of losing them!

• Data Security

The security of your data is a #1 priority for TechGen, as the reputation of our business depends on it! When we handle your entire IT network, we take care of your data security as well. We obtain the necessary precautions to protect your data and your reputation as a business. We complete the necessary updates for your firewall software and computers to insure the high level security of your entire network, and monitor logs to ensure nothing is getting through. We are a member of Computer Security Institute (CSI), an organization that provides practical insight strategies and trends in order to increase the information technology security levels.

• Network Management

Our proactive Network Management services include monthly reporting that details and explain in plain English, the health of your network systems and the value of the services provided. We also manage/install/monitor all of the important security updates and patches for critical business software. And we perform the necessary maintenance on servers/workstations to keep things operating in peak condition.

• 24/7 Monitoring

Alert-based monitoring of your servers, workstations and network infrastructure to identify trends and address issues immediately as they arise day or night. Many times we fix things before you even knew there was an issue.

• Remote / Help desk Support

This allows us to connect to your computer immediately to resolve problems and answer questions. Many times, a problem can be resolved within 15 minutes allowing you to continue working with as little downtime as possible. Small wonder it's a favorite among our clients.

• Automated Backup

Some of our clients' biggest concern (okay, panic-attack inducing fear, really) is the safety and security of their data, and being able to access it when their computer crash. With our automated backup service, your data is stored in an encrypted file on our servers. This provides you with the peace of mind knowing that when your computer fails, it's not the end of the world.

• Onsite Service

Sometimes problems just can't be resolved remotely and that's where our on-site service shines. In most cases we are able to get one of our highly skilled technicians on-site the same day. And, with our StressFree IT™, it won't cost you one penny.

• Technology Planning / Budgeting / Strategizing

We'll match our technology with your business goals and objectives. Ensuring your IT works for you as you grow.

• Anti-Spam / Anti-Virus

In addition to local workstation solutions we can also provide various network solutions to prevent spam and viruses from infiltrating your critical network environment. Some of these are included in our StressFree IT™ plans.

• Backup Monitoring

An integral part of our StressFree IT™ solution is monitoring how your data backups are doing. Not only will we make sure your data was backed up but we'll see to it that the proper items were backed up.

• Technology Vendor Management

Another favorite of our clients is our all-inclusive Technology Vendor Management program. As part of our StressFree IT™, we'll manage all your technology vendors and make sure there's no finger pointing or other improper displays of one's digit.

• Training On-call

Our TechGen IT staffer is available for you to reference/handle any software training for you remotely. NO MORE EXPENSIVE TRAINERS NEEDED! Through our technology we are able to remote into your computer and navigate through the application with you. Once you are comfortable with using the program yourself, we will send you a link to the reference guide for it! That's what we call personalized service!